Shipping, Pricing & Returns
PAYMENT & PRICING POLICY
Brighton Saddlery on-line orders can only be accepted with your Credit Card. We accept Visa, MasterCard & AMEX). Order totals are calculated in $AUD and include GST in the total price. Please refer to our Delivery Policy for delivery charges and information.
Don't have a Credit Card? Brightons offers a Mail Order service. Please ring the store on (02) 8339 1911 to arrange.
ON-LINE PRICING POLICY
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. We reserve the right to make changes to pricing at any time.
Whilst Brighton Saddlery endeavours to fulfill all orders, not all sizes or colours may be available at time of despatch. When an item is 'sold out', or placed temporarily on backorder, we will notify you of the delay. Your credit card will only be charged for items upon dispatch of the goods.
Please allow 4-7 days for delivery of in-stock items. Orders cannot be cancelled once they have been dispatched.
We use Australia Post. Brighton Saddlery will not be held liable for the loss or damage of items delivered by Australia Post.
All orders under $200 are subject to a flat rate of $12.95 for postage and handling. All orders over $200 are postage free. Please note that freight is non-refundable, except in the case of faulty goods or picking error.
Please note postage rates are applicable to Australia only. For all international orders we will contact you prior to processing your order with a postage quote.
All saddles sent within Australia incur a $35.00 courier delivery charge. These items cannot be sent to 'PO Boxes', they must be delivered to a residential or business address where you or a nominated person will be present to sign and collect it.
CHANGING ORDER & CANCELLATION POLICY
You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at firstname.lastname@example.org or phone the store. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.
You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us at email@example.com. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.
RETURN & EXCHANGE POLICY
If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 30 days of receipt for an exchange or refund. Please email us on firstname.lastname@example.org or phone the store on (02) 8339 1911 outlining why you wish to return your products.
Refunds will only be for the product and do not include postage.
Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.
All goods are to be returned in their original packaging including labels and header cards.
Please send returns and packing receipt to:
For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.
If you deem your purchased product to be faulty, you will need to follow the returns/exchanges' options to rectify the situation.
Please understand that it is the Supplier's discretion as to whether an item has a Manufacturer's fault or if the item was misused in any way.
DISPUTE RESOLUTION AND CUSTOMER COMPLAINTS POLICY
Brighton Saddlery aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service to you. To make an official complaint, simply email email@example.com.