Shipping, Pricing & Returns

Online Shipping

Free Standard Shipping is available on all online orders over $200 with a delivery address within Australia.

For Same Day Delivery Within Sydney 

Shipping Methods & Costs

Want it Now! 3 & 4 Hour Delivery to Sydney Metro*

Brighton Saddlery has partnered with 'Want It Now' to offer our Sydney customers same day delivery options direct to your door.
The new delivery option will allow you to take advantage of same day delivery (3-4 hours). This service is available only for deliveries within 70km of Mascot in Sydney NSW, Australia.

 Please note that whilst every effort is made to ensure delivery within the requested 3-4 hour period, extenuating circumstances, including heavy traffic, inclement weather and unavailability of product/s ordered, may delay your parcel’s arrival. You will be notified by one of our friendly staff should there be a delay with your order.

  • 'Want It Now' 3-4 hour same day delivery options depend on your location. Flat freight charge of $25 (orders must be placed between 9am and 4pm Monday to Friday).
  • Orders need to be placed before 4pm for same day delivery.
  • Deliveries can be tracked down to the minute, using the 'Want It Now' website or via the iPhone/android app.
  • The driver will require a signature upon delivery.
  • If there is no one home when the driver attempts delivery, they will make contact via the mobile number provided and with your permission can either leave your parcel somewhere safe (as nominated by you), deliver to an alternate address or redeliver at another time.

 

For Delivery Within Australia 

Shipping Methods & Costs

Both standard and express shipping options are available through the Australia Post e-Parcel network within Australia. Standard shipping will see your order arrive in approximately 2 to 7 business days, with express shipping approximately 1 to 4 business days.

Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays may occasionally occur. You will be notified by one of our friendly staff should there be a delay with your order.

All shipping charges are non-refundable except in the case of faulty goods or picking/packing error. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.

 Standard Shipping:

            For all orders with a total transaction amount over $200 Standard Shipping is free. (FREE shipping does not apply during storewide sale)

            For all orders with a total transaction amount under $200 Standard Shipping is $12.95.

 Express Shipping:

            Flat rate of $25 for Express Shipping.

Whilst Brighton Saddlery endeavours to fulfill all orders, not all sizes or colours may be available at time of despatch. When an item is 'sold out', or placed temporarily on backorder, we will notify you of the delay 

Track My Order

Once received, all orders are dispatched between 9:00am and 4:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 3:30pm AEST or outside of AEST business hours will be dispatched the following business day.

Once your order has been dispatched, an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.

Undeliverable parcels

All Australia Post e-Parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address.

To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $12.95 for Standard Shipping, and $25 for Express Shipping.

Saddles

All saddles sent within Australia incur a $35.00 courier delivery charge. These items cannot be sent to 'PO Boxes', they must be delivered to a residential or business address where you or a nominated person will be present to sign and collect

PAYMENT & PRICING POLICY

Brighton Saddlery on-line orders can only be accepted with your Credit Card. We accept Visa, MasterCard & AMEX). Order totals are calculated in $AUD and include GST in the total price. Please refer to our Delivery Policy for delivery charges and information.

Don't have a Credit Card? Brightons offers a Mail Order service. Please ring the store on (02) 8339 1911 to arrange.

ONLINE PRICING POLICY

All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. We reserve the right to make changes to pricing at any time.

CHANGING ORDER & CANCELLATION POLICY

You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at sales@saddlery.com.au or phone the store. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.

CANCELLATION POLICY

You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us at sales@saddlery.com.au. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.

RETURN & EXCHANGE POLICY

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 30 days of receipt for an exchange or refund. Please email us on sales@saddlery.com.au or phone the store on (02) 8339 1911 outlining why you wish to return your products.

Refunds will only be for the product and do not include postage.

Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.

Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.

All goods are to be returned in their original packaging including labels and header cards.

Please send returns and packing receipt to:

BRIGHTON SADDLERY
PO BOX 121
MASCOT NSW 1460

Trading Address:

BRIGHTON SADDLERY
Unit 17, 133-137 Beauchamp Road
Matraville NSW 2036
AUSTRALIA

For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.

Faulty goods

If you deem your purchased product to be faulty, you will need to follow the returns/exchanges' options to rectify the situation.

Please understand that it is the Supplier's discretion as to whether an item has a Manufacturer's fault or if the item was misused in any way.

DISPUTE RESOLUTION AND CUSTOMER COMPLAINTS POLICY

Brighton Saddlery aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service to you. To make an official complaint, simply email sales@saddlery.com.au.