Returns and Cancellation Policy

RETURNS & CANCELLATION

CHANGING ORDER & CANCELLATION POLICY

You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at sales@saddlery.com.au or phone the store. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.

CANCELLATION POLICY

You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us at sales@saddlery.com.au. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.

RETURN & EXCHANGE POLICY

If you are not perfectly happy with your choice of purchase, please return the goods to us in their original and unused condition and within 30 days of receipt for an exchange or refund. Please email us on sales@saddlery.com.au or phone the store on (02) 8339 1911 outlining why you wish to return your products.

Refunds will only be for the product and do not include postage.

Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.

Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.

All goods are to be returned in their original packaging including labels and header cards.

Please send returns and packing receipt to:

BRIGHTON SADDLERY
Unit 17, 133-137 Beauchamp Road
Matraville NSW 2036

For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.