Returns and Cancellation Policy
RETURNS & CANCELLATION
CHANGING ORDER & CANCELLATION POLICY
You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at firstname.lastname@example.org or phone the store. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.
You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us at email@example.com. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.
RETURN & EXCHANGE POLICY
If you are not perfectly happy with your choice of purchase, please email us on firstname.lastname@example.org outlining why you wish to return your products. We only accept returns which have been approved via email, and which have been provided with the correct and updated shipping address.
Refunds will only be for the product and do not include postage.
Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.
All goods are to be returned in their original packaging including labels and header cards.
For your protection we suggest that you send your goods back via Express Post with insurance and delivery confirmation for tracking purposes.