Shipping, Pricing & Returns
For Delivery Within Australia
Shipping Methods & Costs
Both standard and express shipping options are available through the Australia Post e-Parcel network within Australia. Standard shipping will see your order arrive in approximately 2 to 7 business days, with express shipping approximately 1 to 4 business days.
Whilst we make every effort to ship your order within the timeframes supplied, unforeseen delays may occasionally occur. You will be notified by one of our friendly staff should there be a delay with your order.
All shipping charges are non-refundable except in the case of faulty goods or picking/packing error. If shipping to a business please include the business name and full address in the ‘Shipping Information’ upon Checkout.
NSW and ACT - $15
VIC - $25
QLD and SA - $25
WA, TAS and NT - $35
Flat rate of $25 for Express Shipping for NSW Only. For other states please call us on 02 8339 1911 or email email@example.com to get a quote.
Whilst Brighton Saddlery endeavours to fulfill all orders, not all sizes or colours may be available at time of despatch. When an item is 'sold out', or placed temporarily on backorder, we will notify you of the delay
Track My Order
Once received, all orders are dispatched between 9:00am and 4:00pm AEST Monday through Friday (excluding Public Holidays). Orders received after 3:30pm AEST or outside of AEST business hours will be dispatched the following business day.
Once your order has been dispatched, an email will be sent with your parcel tracking number and a link with which you can click to check the status of your delivery.
All Australia Post e-Parcels require a signature upon receipt of delivery. If delivery of a parcel cannot be made, the driver will leave a delivery card at the nominated delivery address.
To collect the parcel the delivery card must be presented with a form of photo ID, and parcels must be collected within 10 business days from the date it is received by the local post office. If an undelivered parcel is not collected within 10 business days, it will be returned to us and you will be notified via email. Redelivery is charged at an additional $12.95 for Standard Shipping, and $25 for Express Shipping.
All saddles sent within Australia incur a $35.00 courier delivery charge. These items cannot be sent to 'PO Boxes', they must be delivered to a residential or business address where you or a nominated person will be present to sign and collect
PAYMENT & PRICING POLICY
Brighton Saddlery on-line orders can only be accepted with your Credit Card. We accept Visa, MasterCard & AMEX. Order totals are calculated in $AUD and include GST in the total price. Please refer to our Delivery Policy for delivery charges and information.
Don't have a Credit Card? Brighton offers a Mail Order service. Please email us at firstname.lastname@example.org to arrange.
ONLINE PRICING POLICY
All of our prices are in Australian dollars (AUD) and include GST (Goods and services tax). Product prices are regularly updated when price changes are received from our suppliers. We reserve the right to make changes to pricing at any time.
CHANGING ORDER & CANCELLATION POLICY
You may be able to change your order if you advise us prior to your order being shipped. To see if your order can be changed please email us at email@example.com or phone the store. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order, should this be required.
You may be able to cancel your order if you advise us prior to your order being shipped. To see if your order can be cancelled please email us at firstname.lastname@example.org. If your order has been shipped, please refer to the Returns & Refund Policy to arrange to return your order.
RETURN & EXCHANGE POLICY
If you are not perfectly happy with your choice of purchase, email us on email@example.com outlining why you wish to return your products. We only accept returns which have been approved via email, and which have been provided with the correct and updated shipping address.
Refunds will only be for the product and do not include postage.
Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.
Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.
All goods are to be returned in their original packaging including labels and header cards.
If you deem your purchased product to be faulty, you will need to follow the returns/exchanges' options to rectify the situation.
Please understand that it is the Supplier's discretion as to whether an item has a Manufacturer's fault or if the item was misused in any way.
DISPUTE RESOLUTION AND CUSTOMER COMPLAINTS POLICY
Brighton Saddlery aims to deliver an excellent online shopping experience and we are keen to receive feedback from you to help improve our service to you. To make an official complaint, simply email firstname.lastname@example.org.