Refund policy

RETURN & EXCHANGE POLICY

If you are not perfectly happy with your choice of purchase, email us at sales@saddlery.com.au outlining why you wish to return your products. We only accept returns which have been approved via email, and which have been provided with the correct and updated shipping address.

Refunds will only be for the product and do not include postage.

Please be sure of your horses' size before ordering, freight charges for returning incorrectly sized items are the responsibility of the customer.

Goods that are returned in a condition other than their original and unused, or after the 30-day period will not be accepted.

All goods are to be returned in their original packaging including labels and header cards.